When will my order be shipped?

It takes 2-3 days to process the order. After 3-5 business days to ship out the order.

Due to COVID-19, we may experience shipping delays. Orders placed weekends and holidays are processed on the next business day.

I never received my item what should I do? 

Draw Traffic is not responsible for a lost, incorrect address, or misplaced packages.

Once packages are shipped USPS will be responsible for the delivery of packages. If unable to locate the package posted "in transit" or "delivery" we advise you to contact your local post office. 

Shipping Address Issues

Customers are responsible for providing the correct shipping address information. If the address provided is incorrect or incorrectly entered at the time of purchase we will not be able to accept changes.

*If your package has "return to sender" the customer is responsible for purchasing a shipping label for the second attempt. Draw Traffic is not responsible for incorrect entered address or re-shipment.

How do I get in contact with customer service?

You can contact us via email at drawtraffic@gmail.com. Please include all relevant information such as your order number and style name so we can better assist you. 

Business hours are Monday-Friday 9 AM-6 PM please gives us 24 to 48 hours to respond. 

What payment options are available?

We currently accept Paypal. At a later dated time, we will accept major credit cards. 

Do you ship Internationally?

Yes. It takes 7-10 business days to receive items. International shipments may be subject to import taxes, duties, and customs fees once the package reaches the country of destination, customers are responsible for the recipient. 

Does the hair shed?

Our hair has a normal minimum of shedding. The minimum shedding doesn't require a noticeable or drastic change in the density or volume. However, will advise keeping proper maintenance on the hair.

Can I color the hair?

Yes. Our hair is 100% unprocessed virgin hair, it's not processed in any type of way. If you decide to color hair, we highly recommend getting it dyed by a professional.

What texture is offered? 

Right now we only offer Brazilian straight, body wave, and curly but soon we will add more so stay tuned!

What type of hair care products you recommend?

We recommend you use a good quality shampoo and conditioning products. Conditioning the hair is always important, it helps keep the hair soft and manageable. Treat your hair like it's your own. PLEASE AVOID USING OIL OR HEAVY PRODUCTS!

How long does the hair last?

Our hair can last 1-2 years with good maintenance and proper care. 

What is the difference between processed and unprocessed hair?

Processed.. meaning the hair has been chemically treated during production to make it appear a certain way. When hair is processed it's soaked in a highly acidic bath that strips the cuticles away and removes all of the natural characteristics of the strands. 

Unprocessed.. meaning the hair can be colored. It lasts longer than the processed hair. Meaning the hair has not been chemically processed. With unprocessed hair, it is not damaged and cuticles are aligned.